Liberty Mutual Group was founded in 1912 and began as a provider of workers’ compensation to employers in Massachusetts, and liberty mutual home insurance is one of they product.
It is a joint venture, in which the policyholder is consider the shareholder. Liberty Mutual provides a variety of products, including life insurance, home insurance, and auto insurance.
If you’re wondering if this insurance company is right for you, read our Liberty Mutual home insurance review to help you make the right decision. Let’s get start.
How We Review
We analyze whether the company’s website offers all the necessary information about the available products.
We review the financial strength and stability of insurance companies from leading insurance ranking platforms.
Customer satisfaction ratings are assessed based on reviews shared by previous and existing customers. We note the positives highlight by customers and the most common complaints.
Insurance providers operate in all US states. However, the insurance options that Liberty Mutual offers may differ depending on different locations.
Home Insurance Cover Options
Liberty Mutual home insurance provides users with several coverage options, including:
Housing Coverage – insure the homes and other structures within your property (eg gazebos or sheds).
Physical Structure – including replacement or repair of other building damage to the property. This is usually set as a percentage of the residency policy’s coverage limit.
Personal Property Coverage – this coverage is similar to a physical structure, and covers the replacement or repair of items, such as furniture or clothing.
Additional Living Expenses – if your home is undergoing repairs after the damage is cover, this policy will cover the cost of your temporary accommodation.
Liability – protects you from claims against third parties who may suffer damage or injury to your property.
Medical Payments – this is zero fault medical coverage for third parties injure on your property. It is available in various levels of coverage.
In addition to basic policy coverage, Liberty Mutual home insurance also offers additional coverage for greater coverage:
Water Reserve Coverage – pays for damage causing sewer, sewer back-up, or pump failure. This option is only available in some states.
Earthquake Insurance – this is not offer as part of the basic insurance policy but can purchase as an additional policy. Recommend for high risk areas.
Flood Insurance – If you live in a floodplain or flood-prone area, this coverage is very possible.
Identity Fraud Expenditure Coverage – this coverage offers approximately $15,000 to cover attorney fees, and other expenses to help you recover from identity theft or fraud.
Jewelry Coverage Cover – lets you choose a blanket that protects your jewelry up to $10,000 instead of protecting every piece of jewelry.
Scheduled Property – this policy allows you to add special or individual coverage for other items that cannot cover by property coverage, such as firearms or fur.
Umbrella Coverage – enhances liability protection beyond that offer in standard policies.
Inflation Protection – your coverage limit will be adjust automatically when it is time to renew your policy to keep inflation under control. The company also offers discounts on premiums.
Liberty Mutual Home Insurance Discounts
This liberty mutual home insurance provider offers the majority of the standard discounts, along with multi-policy options. Liberty Mutual home insurance gives the following discounts:
Multi-Policy Discount – if you combine liberty mutual home insurance with other insurance products of Liberty Mutual, like auto insurance, then you can get this discount.
Claims-Free Discount – if you have been claim-free for at least five years with your previous provider and switch to Liberty Mutual, then you will entitle to this discount.
Safe Homeowner Program – if you are claim-free for at least three years with Liberty Mutual, you can get this discount.
Protective Devices Discount – you can be eligible for this discount if there are protective devices install in your house, including sprinklers, burglar alarms, fire alarms, fire extinguishers, deadbolts, smoke alarms, and smart house devices.
New Homeowner Discounts – if your house is less than 12 years old, you can get this discount.
Early Shopper Discount – you can get a discount if you request a quote before the policy with other carrier expires.
Insure to Value Discount – you are eligible for this discount when your house is insure up to 100% of the cost that can replace your home.
Renovate/New Home Discount – you can get this discount if you are buying a new house or are renovating your house.
Military Discount – this is eligible for retired and active military service members.
Prefer Payment Discount – you can qualify for this when you sign up for the automatic monthly payment option through online funds transfer plan by Liberty Mutual.
New Roof Insurance Discount – if you have recently replace or add a new roof on your house, then you can get this discount.
Paperless Discount – when you opt for paperless billing, then the company will offer a small discount on your premium.
Overview of Customer Satisfaction and Financial Strength
Liberty customer satisfaction Average quality. Insurance companies have had fewer complaints with state regulators than would be expected for such a large company according to three years of data.
This is the average rating for customer satisfaction in the J.D Power study, but customers feel claims are handled quickly and easily. It has earned lower-than-average ratings in Trustpilot and Consumer Affairs.
On the other hand, these insurance providers have strong financial stability. Liberty Mutual’s review on the BBB shows that the company is stable enough to manage claims. It gets an A+ rating.
The Liberty Mutual AM Best and S&P ratings are A, largely because they offer comprehensive coverage options and various discounts.
Liberty Mutual’s customer service has received about an average rating. The majority of customers are happy with their support as the company offers a 24/7 helpline. Representatives are available to assist you with all your concerns and questions.
Liberty Mutual’s customer service number is 1-800-295-2820 and can reach 24/7. They also have a separate number for roadside assistance if you get car insurance from Liberty Mutual.
There is a different number for claims service, 1-800-225-2467, that you can call to report, track, or ask questions about claims.
Apart from that, they also provide the facility for customers to pay for insurance through their 24/7 helpline, by app or online account, whichever way is more convenient for them.
Ease of Purchase and Claim Handling
You can purchase a Liberty Mutual policy online, over the phone, or through an agent. The Liberty Mutual website offers guidance on finding an agent in your area, and you can also get started by using a quote through an online estimation tool.
When you buy a policy online, you can save about 10% of the premium. This website is easy to navigate, allowing you to track or report claims, access identity cards, make payments, and manage your policies.
Liberty Mutual also has a mobile app that helps you track claims, make payments, and check your policy documents. You can even get insurance quotes using Alexa, along with advice on general home insurance issues.
Liberty Mutual claims can be made over the phone, online, or via the app. The process takes about ten minutes. All you need is basic information and the date of the accident. A Liberty Mutual representative will assess the damage and assist you through the next steps.
Comparison With Competitors
To give you a better idea of which home insurance provider you should choose, we compared Liberty Mutual to insurance companies Allstate, GEICO, and State Farm. Come see:
Liberty Mutual vs GEICO
GEICO does not provide its own home insurance policy. Instead, the company connects its clients with one of its partners to get the home insurance they need.
Reviews and ratings show that clients are generally satisfied with the service they receive from the company’s partners. GEICO is an established insurance company and has the highest ranking in customer satisfaction surveys.
Liberty Mutual vs State Farm
State Farm and Liberty Mutual home insurance are established insurance providers and offer policies in all 50 states. Since both companies offer a variety of insurance products, it is easier for clients to take advantage of multi-policy discounts by combining home insurance with other types of insurance.
Liberty and State Farm offer great discounts, including claims-free discounts, home renovations, and more. However, State Farm has a better price than Liberty Mutual. State Farm also sells its insurance policies only through local agents, while Liberty Mutual sells insurance through agents, over the phone, and online. Both have mobile apps where you can make and track claims.
Liberty Mutual vs Allstate
Liberty Mutual and Allstate Insurance are popular home insurance providers. The two companies’ rates are comparable, but Liberty Mutual’s customer satisfaction is slightly higher than Allstate’s. Allstate is also one of those providers that rarely offers claims forgiveness. Both insurance providers offer various discounts.
Pros And Cons Using Liberty Mutual
Flexible coverage options
Mobile application allows filing of claims
Easy-to-use online bidding tool
Some coverage and discounts are not available in all states
Higher price policy than some competitors
Expensive than its competitors
Mixed customer satisfaction
Homeowners in rural and suburban communities, who can invest in new homes and increase security will find Liberty Mutual’s policy affordable. The standard features of the policy offer excellent coverage in the event of insured damage, and additional coverage can increase coverage in other situations.
One of Liberty Mutual’s main strengths is its comprehensive policies and the number of discounts it offers. They also give you a wide choice of ways to buy a policy (online, through an agent, or over the phone) making it very convenient.
However, they have an average rating in terms of customer satisfaction.
In addition, the rates are higher than many other insurance providers. If you are looking for an affordable option and prefer excellent customer service, then this company might not be for you.